Odoo Helpdesk Ticketing System

January 25, 2021 by
Odoo Helpdesk Ticketing System
Ismail Harake
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Odoo Helpdesk Ticketing System

Odoo helpdesk ticketing system permits groups to capture, manage, associated track the standing of client problems in an organized and extremely cooperative manner. A support price tag could be a method of following the updates and details of a haul from the instant it's re-portable till the problem is resolved.

The client will track the standing of the price tag from the website and additionally possibly communicate with the support team. during this system observance and management done by the support manager and support, the user manages tasks supported tickets.

With the Odoo ticketing system, you'll simply Collaborate to deal with support tickets with multiple assignments or mentions. This app helps you to watch the performance of your support team and analyze ticket traffic.

Odoo Helpdesk Module

The Odoo helpdesk module starts out by configuring varied styles of tickets that your organization offers. As Odoo ERP system, tend to provide, Bug fixing, further customizations, installation, app configuration. Then you ought to produce a ticket sort, head to the configuration menu bar, and click on price tag sort

You can begin adding the name of your price tag sorts and save them.

Odoo • Text and Image
Odoo • Image and Text

Odoo Helpdesk Ticketing System

Once you have got additional the ticket price, price tag, sorts you'll add the ticket subject to the help desk Subject.

Head to the configuration menu bar, and click on the ticket subject.

Type the name of the price tag Subject and reserve it.

After making the ticket subject sort you'll begin making the help desk team.

To form a help desk Team, head to the configuration menu bar and click on it.

Odoo • Image and Text

Odoo Helpdesk Team

Create a Team with various Name, choose Leader Add Team Members within the column, and that we will choose a team as default.

Check the Tickets generated from the website click on the help desk Tickets.

From the web site, for Odoo ticketing registration click the registration image button. (Fill the small print for ticket Registration with the various log in User and set the priority)

After Submitting the ticket registration it'll show a winning massage with various ticket Numbers. on the website.

Once the ticket is generated from the web site can show the ticket with its Priority in the Odoo helpdesk Tickets. On clicking the ticket the User can open the ticket, within the initial state as New, and every one the small print is going to be displayed that was stuffed whereas ticket registration by User. Website Users will see their ticket standing within the Support window by clicking the ticket standing Button.

After, the User selects the Stage and fills in the Timesheet details as per the ticket. Produce task as per the ticket and its Timesheet

Odoo • Text and Image
Odoo • Image and Text

Start the Task, allotted User can display  the ticket Description with the initial Stage as New

Once the task is started it'll be in the ongoing Stage, once the tasks are going to be completed by clicking the Stop Button.

Confirm the Time.

After Confirming the Time the task is going to be in Done Stage. (Stages ought to designated as per the allotted User as per the various ticket Requirments)

Odoo Helpdesk ticket  Analysis Report

The Odoo helpdesk ticketing support is obtainable for the most recent version of the Odoo ERP System and helps business owners to level up their client interaction, which additionally enhances the client expertise. With Odoo Helpdesk, you'll simply track all the problems and resolve them quickly with additional satisfaction.

50,000+ companies run Odoo to grow their businesses.

Join us and make your company a better place.

Odoo Helpdesk Ticketing System
Ismail Harake January 25, 2021
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