Every citizen needs to engage with the government at some point in their lifetime. By its sheer size and quantity of activities, the Government is the only primary source for the creation and supply of relevant data. This gigantic database and its numerous activities are processed and made available also for its customers.
With the continual increase within the consumer base of the government, the management of business becomes advanced.
To contend with such things, Information and Communication Technology (ICT) is needed to manage its functioning. That they have to be compelled to go digital/electronic approach is inevitable.